Terms of service

Terms of Service

Effective Date: September 22, 2026

Welcome to Velmora.

These Terms of Service ("Terms") govern your access to and use of the Velmora website (the "Site"), as well as your purchase and use of products and services offered through the Site.

Throughout these Terms, the terms "Velmora," "we," "us," and "our" refer to Velmora. The terms "you" and "your" refer to the person accessing the Site or purchasing our products.

By accessing or using our Site, placing an order, or otherwise using our services, you agree to these Terms and any policies referenced in them.

Please read these Terms carefully before using our Site.

1. About Velmora

Velmora is an online retailer offering comfort-focused footwear, including Velmora EaseStep.

We currently offer our products to customers within the United States.

Our products are consumer footwear and are not medical devices or substitutes for professional medical care.

2. Eligibility

By using our Site or placing an order, you represent that you are at least 18 years old or have reached the legal age of majority in your state of residence.

If you are not legally able to enter into a binding contract, you may not place an order through the Site.

You are responsible for ensuring that the information you provide when using the Site or placing an order is complete and accurate.

3. Products

We make reasonable efforts to display our products as accurately as possible.

However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, photography, and other factors.

Product packaging, specifications, features, or other details may occasionally change where appropriate.

We reserve the right, subject to applicable law, to:

  • Modify or discontinue products

  • Limit the quantities available for purchase

  • Limit sales to particular customers, geographic areas, or jurisdictions

  • Correct errors in product descriptions, prices, promotions, or availability

Nothing in this section limits rights that cannot legally be waived under applicable law.

4. Product Fit and Sizing

Footwear fit can vary from person to person.

Any size guides, fit recommendations, measurements, or other sizing information provided by Velmora are intended to help customers select a size but cannot guarantee a particular fit for every individual.

If your EaseStep shoes do not fit as expected, please refer to our Return & Refund Policy for information regarding eligible returns and exchanges.

5. Pricing

Unless otherwise stated, prices displayed on our Site are listed in U.S. dollars (USD).

Prices may change from time to time without prior notice. A price change will not retroactively alter the price of an order that has already been accepted, except where permitted by law to correct an obvious error.

Applicable sales taxes and other charges, if any, may be calculated and displayed during checkout.

If a product is accidentally listed at an incorrect price due to a typographical, technical, or other error, we reserve the right, subject to applicable law, to correct the error and cancel or decline an affected order.

If payment has already been collected for an order we cancel because of such an error, we will refund the applicable amount.

6. Orders

Submitting an order does not necessarily mean that the order has been accepted.

After you place an order, you may receive an email acknowledging or confirming your purchase.

We reserve the right, where permitted by applicable law, to refuse, limit, or cancel an order for legitimate reasons, including:

  • Suspected fraud

  • Unauthorized payment activity

  • Incorrect pricing or product information

  • Product unavailability

  • Duplicate or unusually large orders

  • Orders that appear intended for unauthorized resale

  • Shipping restrictions

  • Violations of these Terms

If we cancel an order after payment has been successfully collected, we will refund the applicable amount to the original payment method.

7. Billing and Payment

By providing payment information, you represent that:

  • The information you provide is accurate and complete

  • You are authorized to use the selected payment method

  • You authorize us and our payment providers to charge the applicable amount for your purchase

Available payment methods will be displayed during checkout and may change from time to time.

Payment transactions may be processed by third-party payment providers. Their processing of your information may be governed by their own terms and privacy practices.

8. Shipping and Delivery

Velmora currently ships within the United States.

Our standard estimated delivery timeframe is 6–12 business days.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Actual delivery times may be affected by factors outside our reasonable control, including carrier delays, severe weather, holidays, high order volumes, incorrect delivery information, or other transportation disruptions.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

For additional information regarding processing, delivery, tracking, and shipping issues, please review our Shipping Policy.

9. Returns, Exchanges, and Refunds

Eligible products may be returned within 30 days from the date of delivery, subject to the conditions described in our Return & Refund Policy.

Returned products generally must be new, unused, and in their original condition, except that footwear may be tried on indoors to determine fit as described in our Return & Refund Policy.

You must contact us before sending a return.

For complete information about return eligibility, exchanges, refunds, damaged products, and the return process, please review our Return & Refund Policy.

Nothing in our Return & Refund Policy or these Terms is intended to restrict rights or remedies that cannot legally be waived under applicable law.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

velmorastep@outlook.com

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or shipment.

If an order has already shipped, you may request an eligible return after receiving it in accordance with our Return & Refund Policy.

11. Promotions and Discount Codes

From time to time, Velmora may offer promotions, discounts, coupon codes, bundles, or other special offers.

Unless otherwise stated:

  • Promotions are available for a limited time

  • Discount codes have no cash value

  • Discounts may not be combined with other offers

  • Certain products may be excluded

  • Promotional offers may be subject to additional terms

We reserve the right to modify, suspend, or end promotions where permitted by law.

We may cancel or reject the use of a promotional code where we reasonably determine that it has been used fraudulently, unlawfully, or contrary to the applicable promotional terms.

12. Product Use and Health Information

Velmora EaseStep is sold as footwear.

Information provided on our Site, advertisements, emails, social media, or other materials is intended for general product and informational purposes and is not intended to constitute medical advice.

Velmora products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences with footwear may vary.

If you have persistent foot pain, an injury, a diagnosed medical condition, circulation problems, diabetes, or another health concern that could affect your feet or your use of footwear, you should consider seeking advice from an appropriately qualified healthcare professional.

Do not disregard professional medical advice because of information provided by Velmora.

13. Customer Testimonials and Individual Experiences

Our Site or advertising may contain reviews, testimonials, or descriptions of individual customer experiences.

Individual experiences can vary, and a particular customer's experience does not guarantee that another customer will have the same experience.

Testimonials reflect the experience or opinion of the individual customer represented and should not be interpreted as a guarantee of a particular outcome.

14. Intellectual Property

Unless otherwise stated, the Site and its contents—including text, product descriptions, graphics, photographs, videos, logos, designs, icons, page layouts, and other materials—are owned by, licensed to, or lawfully used by Velmora and are protected by applicable intellectual-property laws.

The Velmora and EaseStep names, logos, branding, and related marks may be trademarks or other protected brand identifiers of Velmora or their respective rights holders, as applicable.

You may use the Site for your personal, non-commercial use.

You may not, without authorization:

  • Copy or reproduce Site content for commercial purposes

  • Republish or distribute our content

  • Modify or create unauthorized derivative works from our content

  • Use our branding in a way that suggests an unauthorized affiliation with Velmora

  • Remove copyright, trademark, or other proprietary notices

Nothing in these Terms grants you ownership of Velmora intellectual property.

15. Acceptable Use

You agree not to use the Site or Services to:

  • Violate applicable laws or regulations

  • Engage in fraud or deceptive conduct

  • Submit false or misleading information

  • Infringe the intellectual-property or other rights of another person

  • Introduce viruses, malware, or other malicious code

  • Attempt to gain unauthorized access to our systems or accounts

  • Interfere with the security or proper operation of the Site

  • Scrape, crawl, or automatically extract Site content in a manner that disrupts our Services or violates applicable law

  • Use the Site for unlawful or unauthorized commercial purposes

We may restrict or terminate access to the Site where we reasonably believe these Terms have been materially violated, subject to applicable law.

16. Reviews and User-Submitted Content

If you submit a review, photograph, comment, testimonial, or other content to Velmora, you represent that you have the right to provide that content and that it does not violate the rights of another person.

You remain responsible for content you submit.

To the extent permitted by applicable law, when you voluntarily submit content for publication, you grant Velmora a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for purposes connected with operating and promoting our business, subject to applicable privacy, advertising, and consumer-protection laws.

We reserve the right to decline or remove content that is unlawful, abusive, fraudulent, misleading, infringing, or otherwise inappropriate.

17. Third-Party Services and Links

Our Site may contain links to or integrations with websites, payment providers, social media platforms, applications, or other services operated by third parties.

These third-party services are not necessarily controlled by Velmora.

Your use of third-party services may be subject to their own terms, policies, and privacy practices.

To the extent permitted by applicable law, Velmora is not responsible for the independent content, security, availability, or privacy practices of third-party services that we do not control.

18. Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and disclose personal information.

Please review the Privacy Policy before using our Services.

19. Website Availability and Information

We make reasonable efforts to keep our Site available and information accurate.

However, we do not guarantee that the Site will always operate without interruption or that every error will immediately be corrected.

From time to time, we may temporarily suspend or restrict portions of the Site for maintenance, updates, security, technical problems, or other operational reasons.

20. Warranties and Disclaimers

To the extent permitted by applicable law, the Site and Services are provided without guarantees regarding uninterrupted availability or freedom from technical errors.

However, nothing in these Terms excludes or limits any express or implied warranty, consumer right, or remedy that cannot lawfully be excluded or limited.

Certain state and federal laws may provide consumers with warranties or other rights that apply regardless of language in these Terms.

Any specific written product warranty offered by Velmora, if applicable, will be governed by the terms of that warranty and applicable law.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Velmora and its applicable owners, officers, employees, agents, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from or relating to your use of the Site or Services.

Where permitted by applicable law, Velmora's aggregate liability arising from a particular purchase will not exceed the amount you paid to Velmora for the product giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations of liability. Accordingly, some of these limitations may not apply to you.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Velmora harmless from claims, losses, liabilities, and reasonable costs arising directly from your unlawful misuse of the Site, your material violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent a claim results from Velmora's own unlawful conduct or where such an obligation cannot lawfully be imposed on you.

23. Severability

If any provision of these Terms is determined by a court or other authority with appropriate jurisdiction to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate.

The remaining provisions will continue in effect to the extent permitted by law.

24. No Waiver

If Velmora does not immediately enforce a provision of these Terms, that does not mean we have permanently waived our right to enforce that provision.

Any waiver must be made in accordance with applicable law.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies expressly incorporated by reference, constitute the agreement between you and Velmora regarding your use of the Site and purchases made through it, except where additional terms expressly apply.

26. Governing Law

These Terms and any dispute arising from them will be governed by the laws applicable to Velmora's business and the transaction, subject to any mandatory consumer-protection rights or laws that apply based on the customer's state of residence or other applicable jurisdiction.

Once Velmora's legal business entity and governing jurisdiction have been finalized, this section should be updated to identify the applicable state and governing law.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

When we update these Terms, we will revise the Effective Date displayed at the top.

Changes will apply prospectively as required by applicable law.

Your continued use of the Site after updated Terms become effective constitutes acceptance of the updated Terms where permitted by applicable law.

28. Contact Us

If you have questions about these Terms, an order, or our policies, please contact us at:

Velmora Customer Support
Email: velmorastep@outlook.com