Privacy Policy

Effective Date: September 22, 2026

At Velmora, we respect your privacy and are committed to being transparent about how we collect, use, disclose, and protect your personal information.

This Privacy Policy describes how Velmora ("Velmora," "we," "us," or "our") collects, uses, and shares personal information when you visit our website (the "Site"), make a purchase, contact us, interact with our advertisements, or otherwise use our services (collectively, the "Services").

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Velmora and our Services.

We may collect the following categories of information:

Contact Information

When you place an order, contact us, create an account, or otherwise interact with us, we may collect information such as:

• Your name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and Transaction Information

When you make a purchase, we may collect information relating to your transaction, including:

• Products ordered

• Order number

• Purchase history

• Shipping information

• Returns, exchanges, and refund information

• Transaction and payment-related information

Payments are processed through third-party payment providers. Velmora generally does not directly receive or store your complete payment card number.

Account Information

If account functionality is available and you create an account with us, we may collect information associated with that account, such as your login information, account preferences, and order history.

Device and Usage Information

When you visit or interact with our Site, certain information may be collected automatically through cookies, pixels, tags, and similar technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Referring website or URL

• Pages viewed

• Products viewed

• Products added to your cart

• Checkout activity

• Approximate location derived from your IP address

• Dates and times of visits

• Interactions with our Site and advertisements

Communications

If you contact Velmora by email, contact form, social media, or another communication channel, we may collect the information you provide to us as part of that communication.

Marketing Information

If you subscribe to marketing communications or interact with our advertising, we may collect information about your marketing preferences and engagement with our emails, advertisements, and promotional content.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you, such as when you place an order, contact us, create an account, or subscribe to marketing communications.

• Automatically, when you browse or interact with our Site through cookies, pixels, and similar technologies.

• From service providers, including our e-commerce platform, payment processors, shipping providers, analytics providers, and marketing partners.

• From advertising and social media platforms, where permitted, including information relating to interactions with Velmora advertisements.

3. How We Use Your Personal Information

We may use personal information to:

• Process and fulfill your purchases

• Process payments and transactions

• Deliver your orders

• Provide order confirmations and shipping updates

• Process returns, exchanges, and refunds

• Provide customer support

• Respond to questions and requests

• Maintain and improve our Site and Services

• Understand how customers interact with our Site

• Personalize your shopping experience

• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity

• Protect our customers, business, Site, and Services

• Maintain appropriate business and transaction records

• Comply with applicable legal and regulatory obligations

• Send marketing communications when permitted

• Measure the effectiveness of our advertising

• Create and measure advertising audiences

• Provide or facilitate personalized or targeted advertising where permitted by applicable law

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those communications.

Please note that even if you opt out of marketing emails, we may still send you non-promotional communications relating to your orders, transactions, customer-service requests, or other important matters.

4. Cookies and Similar Technologies

Velmora and the companies that help us operate our Site may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep the Site functioning properly

• Remember preferences

• Understand Site traffic and customer behavior

• Improve our Services

• Measure advertising performance

• Prevent fraud and improve security

• Provide advertising that may be more relevant to your interests

Some cookies are necessary for the operation of the Site, while others may be used for analytics, personalization, or advertising.

Depending on your location and applicable law, you may have choices regarding certain cookies and tracking technologies.

You can also control certain cookies through your browser settings. Blocking or deleting cookies may affect the availability or functionality of certain parts of our Site.

5. Meta Pixel and Advertising

We may use advertising and measurement technologies provided by Meta Platforms, Inc., including the Meta Pixel and related technologies.

These technologies help us understand how people interact with Velmora advertisements and our Site.

Depending on our configuration and your privacy choices, information collected or transmitted through these technologies may include:

• Pages or products viewed

• Add-to-cart activity

• Checkout activity

• Purchases

• Browser and device information

• IP address

• Other information associated with interactions with our Site and advertising

We may use this information to:

• Measure the performance of our advertisements

• Understand whether advertisements lead to visits or purchases

• Create advertising audiences

• Retarget people who have previously interacted with our Site, where permitted

• Improve the relevance and effectiveness of our advertising

Meta processes information it receives in accordance with its own terms and privacy policies.

Depending on applicable privacy law, certain disclosures of personal information to advertising partners for cross-context behavioral or targeted advertising may be considered a "sale," "sharing," or "targeted advertising," even when no money is exchanged.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These may include:

E-Commerce and Technology Providers

We use service providers, including our e-commerce platform, to operate and maintain our online store.

Payment Processors

Payment information may be processed by third-party payment providers that facilitate transactions on our behalf.

Shipping and Fulfillment Providers

We may provide necessary information, such as your name, shipping address, telephone number, email address, and order details, to companies involved in processing, fulfilling, and delivering your order.

Advertising and Marketing Partners

We may disclose certain information to advertising and marketing partners, including Meta Platforms, Inc., to measure advertising performance, create audiences, and provide advertising.

Analytics and Technology Providers

We may use providers that help us understand Site usage, maintain our technology, prevent fraud, or improve our Services.

Professional and Legal Service Providers

We may disclose information to accountants, attorneys, insurers, consultants, or other professional advisers where reasonably necessary.

Legal and Safety Purposes

We may disclose information where we reasonably believe doing so is necessary to comply with applicable law, legal process, court orders, or government requests, or to protect the rights, property, security, and safety of Velmora, our customers, or others.

Business Transactions

If Velmora is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

7. Sale, Sharing, and Targeted Advertising

We do not sell your personal information for money.

However, some U.S. state privacy laws define terms such as "sale" and "sharing" broadly.

For example, the use of advertising technologies or the disclosure of certain identifiers and internet activity information to advertising partners may be considered "sharing," "sale," or processing for "targeted advertising" under applicable state privacy laws.

Where required by applicable law, eligible consumers may opt out of these activities.

If our Site provides a Your Privacy Choices, Do Not Sell or Share My Personal Information, or similar privacy-control link, you may use that tool to submit an applicable opt-out request.

You may also contact us at velmorastep@outlook.com regarding your privacy choices.

Where required by applicable law and technically supported by our Site, we will also process recognized browser-based opt-out preference signals, such as the Global Privacy Control (GPC), as required.

8. U.S. State Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Confirm whether we process your personal information

• Request access to or obtain a copy of certain personal information

• Request information about the categories of personal information we collect, use, or disclose

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request data portability where applicable

• Opt out of certain sales or sharing of personal information

• Opt out of processing for targeted advertising where applicable

• Limit certain uses or disclosures of sensitive personal information where applicable

• Appeal certain decisions regarding your privacy request where applicable

• Exercise your privacy rights without unlawful discrimination or retaliation

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

For example, we may need to retain certain information to complete transactions, comply with legal obligations, prevent fraud, resolve disputes, or exercise or defend legal claims.

9. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), applies to our processing of your personal information, you may have additional rights.

Subject to applicable law, these may include:

• The right to know the categories and specific pieces of personal information we have collected about you

• The right to know the categories of sources from which personal information was collected

• The right to know the business or commercial purposes for collecting, using, selling, or sharing personal information

• The right to know the categories of third parties to whom personal information is disclosed

• The right to request deletion of certain personal information

• The right to request correction of inaccurate personal information

• The right to opt out of the sale or sharing of personal information

• The right to limit certain uses and disclosures of sensitive personal information, where applicable

• The right not to receive discriminatory treatment for exercising applicable privacy rights

Velmora does not sell personal information for monetary payment.

As explained above, certain advertising activities may nevertheless constitute "sharing" or a "sale" under the broad definitions used by some privacy laws.

10. Exercising Your Privacy Rights

To submit an applicable privacy request, contact:

velmorastep@outlook.com

Please include enough information for us to understand and process your request.

We may need to verify your identity before completing certain requests. The information requested for verification will depend on the nature of the request and the information associated with you.

Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. We may require evidence that the agent is authorized to act for you and may also need to verify your identity directly.

We will respond to verified privacy requests within the time required by applicable law.

Where applicable law provides a right to appeal our decision regarding a privacy request, you may submit an appeal by contacting us at the email address above and stating that you wish to appeal the decision.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our Services

• Fulfill and document transactions

• Maintain appropriate business records

• Provide customer service

• Prevent fraud

• Resolve disputes

• Enforce our agreements

• Meet tax, accounting, regulatory, and other legal obligations

The length of time we retain particular information may depend on the nature of the information, why it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

12. Children's Privacy

Our Services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information to us, please contact velmorastep@outlook.com so we can review the situation and take appropriate action.

13. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of your information.

14. Third-Party Websites and Services

Our Site may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal requirements, or Services.

When we update this policy, we will revise the Effective Date shown at the top.

If required by applicable law, we may provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to submit a privacy request, contact us at:

Velmora Customer Support
Email: velmorastep@outlook.com