Shipping Policy

Effective Date: September 22, 2026

At Velmora, we aim to make receiving your order as simple and reliable as possible. This Shipping Policy explains where we ship, estimated delivery times, shipping costs, tracking, and what to do if there is an issue with your delivery.

Please review this policy before placing your order.

1. Shipping Destinations

Velmora currently ships to eligible addresses within the United States only.

At this time, we do not offer international shipping.

2. Order Processing

Orders are typically processed within 1–2 business days after your order is placed and payment is successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During periods of unusually high order volume, promotions, holidays, or other exceptional circumstances, processing may take slightly longer.

3. Shipping Cost

We offer FREE standard shipping on all U.S. orders.

There is no minimum purchase requirement for standard free shipping unless otherwise stated during a specific promotion.

Any optional expedited shipping methods, if offered, and their associated costs will be displayed at checkout.

4. Estimated Delivery Time

Our estimated delivery timeframe is:

6–12 business days

This is an estimated delivery timeframe and not a guaranteed delivery date.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Holiday periods
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete shipping information
• Other unexpected logistical delays

We appreciate your patience if your shipment experiences an unexpected carrier or transportation delay.

5. Order Tracking

Once tracking information becomes available for your order, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking information to update after you receive your shipping confirmation. Carriers may not display movement immediately after a tracking number is created.

If you have not received tracking information or believe there is an issue with your shipment, contact us at velmorastep@outlook.com.

Please include your order number when contacting us so we can assist you more quickly.

6. Shipping Carriers

Velmora works with shipping and logistics partners to deliver orders to customers throughout the United States.

The carrier used for your order may vary depending on your destination, fulfillment location, product availability, and other logistical factors.

Your final-mile delivery may be completed by a different carrier from the one initially handling your shipment.

Where available, your tracking information will provide the most up-to-date information about your shipment and delivery.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please carefully verify:

• Your full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code

If you realize that you entered an incorrect address, contact us at velmorastep@outlook.com as soon as possible.

We will make reasonable efforts to update your address before the order is processed or shipped, but we cannot guarantee that changes can be made after an order has entered fulfillment.

Velmora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.

8. Delayed Orders

Occasionally, a package may take longer than the estimated 6–12 business days to arrive.

If your tracking information shows that your package is still in transit, we recommend allowing the carrier reasonable additional time to complete delivery.

If your order appears to be significantly delayed or tracking has stopped updating for an extended period, please contact us at velmorastep@outlook.com with your order number.

We will review the available tracking information and help determine the appropriate next steps.

9. Lost Packages

If you believe your package has been lost in transit, please contact us at:

velmorastep@outlook.com

Include your order number and any relevant tracking information.

We will review the shipment information and, where appropriate, work with the applicable shipping or logistics provider to investigate the issue.

If a shipment is confirmed as lost, we will work with you on an appropriate resolution, which may include a replacement or refund depending on the circumstances.

10. Packages Marked as Delivered but Not Received

If your tracking information shows that your order was delivered but you cannot locate it, please first:

• Check around your property and any designated delivery locations.
• Check with other members of your household.
• Check with neighbors when appropriate.
• Check with your building's front desk, reception area, mailroom, or property manager, if applicable.
• Review the tracking information for any delivery notes.

If you still cannot locate the package, contact us at velmorastep@outlook.com within 7 days of the recorded delivery date.

Please provide your order number and tracking information so we can review the situation and assist you.

11. Damaged Packages or Products

Please inspect your order when it arrives.

If your EaseStep order arrives damaged or the product inside is damaged or defective, contact us within 7 days of delivery at:

velmorastep@outlook.com

Please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged product
• Photographs of the shipping packaging where relevant

We will review the information and determine the appropriate resolution.

For eligible claims involving an item that arrived damaged or defective, we may provide a replacement or refund at no additional cost to you in accordance with our Return & Refund Policy.

12. Multiple-Item Orders

If you order more than one item, your products may occasionally be shipped separately depending on product availability and fulfillment arrangements.

As a result, you may receive multiple packages or tracking numbers for the same order.

If one package arrives before another, this does not necessarily mean that part of your order is missing.

13. Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible at velmorastep@outlook.com.

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing, fulfillment, or shipment, we may be unable to change the shipping address, modify the order, or cancel it.

If your order has already shipped and you no longer want it, please wait until it arrives and then follow the instructions in our Return & Refund Policy.

14. International Shipping

Velmora currently does not ship outside the United States.

Orders must be placed using an eligible U.S. delivery address.

If international shipping becomes available in the future, this policy will be updated accordingly.

15. Delivery Estimates

All processing and shipping timeframes provided on our Site are estimates.

We make reasonable efforts to ensure orders are processed and delivered within the stated timeframe, but delivery dates may be affected by circumstances outside our reasonable control.

Nothing in this section limits any rights or remedies available to you under applicable U.S. consumer protection laws.

16. Contact Us

If you have questions about shipping, tracking, delivery, or an order that has not arrived, please contact:

Velmora Customer Support
Email: velmorastep@outlook.com

When contacting us about an order, please include your order number so we can assist you as quickly as possible.